Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@tokyocasa.com.
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Pre Sale Questions
Can I make changes to my Stanley order?
Unfortunately, you can no longer make changes after you submit your order. We process and ship your order as quickly as possible, so our system will not be able to retrieve or edit them.
Why haven't I received an order confirmation yet?
If you placed an order online using your email address, you should receive an order confirmation in your email inbox within 48 hours after order placement. Please also check your Spam/Junk or Promotions email folder.
Why was my bulk order cancelled?
Per our terms of service, we reserve the right to refuse or cancel any bulk order placed on our website. This includes orders placed via the same account, customer, payment method, address and/or other order that is identified as fraudulent. We reserve the right to prohibit purchases of any products intended for resale, distribution, etc. unless the purchase is made by a pre-qualified vendor.
Which payment methods can I use?
https://tokyocasa.com/pages/payment-method
How do I track my order?
https://www.17track.net/en
How do I cancel my order?
Once you click Check Out, your order begins processing and cannot be changed or cancelled. When you receive your order, you may return the order using our Return Policy. Please note that Customized products are not eligible for returns or cancellations.
What brush should I use on stainless steel?
You may use any soft brush to clean your Tokyocasa vacuum bottle or food jar. Please do not use a metal brush, as this could scratch the stainless-steel surfaces.